Information
Welcome to the RockBox.nz Frequently Asked Questions page. Here you'll find answers to the most common questions about hiring karaoke systems, jukeboxes, party lighting, sound systems and party packages across Wellington, Porirua, Lower Hutt, Upper Hutt, Kapiti Coast and surrounding areas.
Booking & Availability
How far in advance should I book?
Book as early as possible, especially for weekends and holidays.
Can I book online?
Yes, you can ( Book On-Line ) submit a booking request online or contact us directly.
Do you require a deposit?
No deposit required to secure your booking.
Can I change my booking?
Yes, subject to equipment availability.
Delivery & Collection
Where do you deliver?
We deliver throughout Wellington, Porirua, Lower Hutt, Upper Hutt, Kapiti Coast and nearby areas.
Do you set everything up?
Yes, we can deliver, set up, test and explain the equipment. But party lighting and PA sound systems are collected and returned by the customer. unless they have been booked in conjunction with a Jukebox or karaoke
Do you collect after the event?
Yes, collection can be arranged.
Can I collect the equipment?
Yes, party lighting and PA sound systems are collected and returned by the customer Jukebox and Karaoke Collection may be available by arrangement.
Karaoke & Music
How many songs are included?
Thousands of songs across many genres and decades.
Do I need internet?
No. The karaoke library works offline.
Can I use Bluetooth?
Yes, most systems support Bluetooth audio.
Do I need a TV?
No display is included in your karaoke package.
Sound Systems
Can I connect my phone?
Yes, via Bluetooth or AUX depending on the system.
Are the speakers loud enough?
We have systems suitable for small gatherings through to large parties.
Do microphones come with the system?
Yes, where included in the selected package.
Party Lighting
Can the lights flash to the music?
Yes, many lighting effects are sound activated.
Can I hire lighting by itself?
Absolutely, or combine it with a package.
Payments & Policies
What payment methods do you accept?
Bank transfer or cash.
What happens if equipment fails?
We test all equipment before hire and provide support if required.
What is your cancellation policy?
Please contact us for current cancellation terms.
What is included in a karaoke hire?
Our karaoke packages include a professional sound system, microphones, karaoke software with thousands of songs, and all required cables.
How long can I hire the equipment for?
Most hires are overnight or full-day, but longer hire periods are available on request.